ISO/IEC 20000 is the first international standard for IT service management. ISO 20000 is comprised of two parts: a specification for
IT Service Management (ISO 20000-1) and a code of practice for service management (ISO 20000-2).
ISO 20000 was formerly called BS 15000 and was developed by the British Standards Institutions (BSI). ISO 20000 is the world's standard for IT service management. The standard is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL) from The Office of Government Commerce (OGC).
ISO/IEC 20000 defines the requirements for a service provider to deliver managed services of an acceptable quality for its customers.
ISO 20000 implementation leads to:-
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